THE THINKING WITHIN THE PIECE
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BEFORE YOUR FIRST ORDER
CONTINUE YOUR COLLECTION

· BEYOND THE CURRENT COLLECTION ·
LET'S BUILD WHAT COMES NEXT
Each product includes the assembled unit, installation hardware (where applicable), and a care instruction card. Cushions, toys, and accessories are pre-installed. Replacement parts can be ordered separately using the SKU number.
If a product arrives damaged, please take photos and contact us as soon as possible; our quality team will review each case to prevent such issues from recurring.
Most products arrive 90% pre-assembled. Final assembly takes 5-15 minutes with included tools. Each product includes a printed instruction sheet and a QR code linking to a step-by-step video guide.
Our products can be tailored to suit cats of various sizes and ages, including kittens. We can adjust material softness, height, base stability, and structural details to meet the specific needs of different age groups. Please contact us if you would like a customized solution for a particular age range.
Standard OEM packages include 2-3 rounds of design revisions. We always confirm a final design in writing before production begins.
Our factory is BSCI-audited and ISO 9001 certified. Materials comply with OEKO-TEX® Standard 100 and ECO PASSPORT. We can support additional certifications including FSC, CE, and CPSIA upon customer request.